I think too that many small businesses owners out there don’t even know what HR actually is. Truthfully…I expected more consultant BS…mostly over promise and under perform. Diane was the opposite. She exceeded my expectations: the service was prompt, effective, thorough and a pleasant experience. Diane is well suited to small business; she is geared up for small business by being affordable and concise; and she relates well to issues that another HR Company might overlook. I would only stress that timely communication is a lost consideration of many small businesses – Diane, however, did great.